Privacy Policy

Information you provide to us:

• Name, email address, and phone number
• Billing and shipping address
• Order details and purchase history
• Quiz answers and the information you submit through our questionnaire
• Messages you send through our contact form, email, or customer support
• Account and subscription information (e.g., when you log in to manage your subscription)

Payment information: When you make a purchase, your card details are collected and processed directly by our payment processors (Stripe and Authorize.Net). We do not store full payment card numbers on our servers.

Information collected automatically:

• IP address and approximate location
• Browser type, device information, and operating system
• Pages viewed, links clicked, referring URLs, and time spent on the Site
• Cookies, pixels, and similar identifiers (see our Cookie Policy)

We use the information we collect to:

• Process, fulfill, and ship your orders
• Create and manage your account and recurring subscription
• Bill you for one-time and auto-renewing subscription orders
• Send order confirmations, shipping updates, and other transactional messages
• Provide customer support and respond to your inquiries
• Send marketing and promotional emails where you have consented (you can unsubscribe at any time)
• Personalize your experience and present relevant product recommendations
• Measure and improve our Site, products, and advertising performance
• Detect, prevent, and investigate fraud, abuse, and security incidents
• Comply with our legal obligations and enforce our Terms & Conditions

Payments are processed securely by third-party payment providers, including Stripe and Authorize.Net. These providers handle your card data under their own privacy policies and the Payment Card Industry Data Security Standard (PCI-DSS). For recurring subscriptions, we store a secure token or reference from our processor so that we can bill your renewals — we do not retain your full card number.

We and our partners use cookies, pixels, and similar technologies to operate the Site, remember your cart, analyze traffic, and measure advertising. These include:

• Meta (Facebook) Pixel and the Meta Conversions API
• Google Analytics and Google Ads tracking
• First-party analytics cookies that link your quiz and shopping activity (for example, identifiers such as _t_vid, _fbp, and _fbc)

For a full description of the cookies we use and how to control them, see our Cookie Policy. You can also manage cookies through your browser settings.

We do not sell your personal information for money. We share information only as needed to run our business, including with:

• Payment processors (Stripe, Authorize.Net) to charge your orders and subscriptions
• Shipping and fulfillment partners to deliver your products
• Email and messaging providers (e.g., SendGrid) to send transactional and marketing messages
• Analytics and advertising platforms (e.g., Meta, Google) to measure and improve our marketing
• Service providers that host, secure, and support our Site and operations
• Legal and safety recipients when required by law, subpoena, or to protect our rights, customers, or the public
• A successor entity in connection with a merger, acquisition, financing, or sale of assets

Some sharing for advertising and analytics may be considered a "sale" or "sharing" of personal information under certain U.S. state privacy laws. See "Your Privacy Rights" below to opt out.

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information, including encryption in transit (HTTPS) and tokenized payment handling. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security. Please protect your account credentials and notify us promptly of any suspected unauthorized access.

We retain personal information for as long as your account or subscription is active and as needed to provide our services. We may keep certain records longer to comply with legal, tax, accounting, fraud-prevention, and dispute-resolution obligations, after which we delete or de-identify the information.

Depending on where you live, you may have the right to:

• Access or request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Opt out of the "sale" or "sharing" of your personal information and of targeted advertising
• Not be discriminated against for exercising your rights

California residents (CCPA/CPRA): You may exercise the rights above, including the right to know, delete, correct, and opt out of the sale/sharing of personal information. You may also designate an authorized agent to act on your behalf.

Do Not Sell or Share My Personal Information / Your Privacy Choices: To opt out of cross-context behavioral advertising, you can email us at the address below, adjust the cookie/ad controls described in our Cookie Policy, or enable a Global Privacy Control (GPC) signal in your browser, which we honor where required.

EU/UK residents (GDPR): You may have the rights of access, rectification, erasure, restriction, portability, and objection, and the right to lodge a complaint with your local data protection authority.

To exercise any right, email support@testostemem.com. We will verify your request and respond within the timeframe required by applicable law.

We send transactional emails (such as order and subscription notices) as part of providing our service. With your consent, we also send marketing emails. You can opt out of marketing at any time by clicking "unsubscribe" in any marketing email or by emailing unsubscribe@testostemem.com. Opting out of marketing does not stop transactional messages related to your orders or subscription.

Our Site and products are intended only for adults aged 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

Our Site may link to third-party websites and services we do not control. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. Please review their policies before providing personal information.

We operate in the United States, and your information will be processed and stored in the United States. If you access the Site from outside the U.S., you understand your information will be transferred to and handled in the U.S., which may have different data-protection laws than your country.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above. Material changes will be communicated where required by law. Your continued use of the Site after an update constitutes acceptance of the revised policy.

Questions about this Privacy Policy or your personal information?

Email: support@testostemem.com

Support Hours: Monday–Saturday, 9:00 AM – 9:00 PM PST